Our Service Terms & Conditions

STANDARD CONDITIONS OF TRADE

Standard Conditions of Trade under which all orders are accepted by the person, firm or company carrying out the work who or which is hereinafter called "the Repairer". In these Conditions "Customer" means any person, firm or company at whose request work is performed on a vehicle by the Repairer.

1. ACCEPTANCES OF CONTRACT AND LIMITATIONS

(a) The estimate made by the Repairer shall not constitute an offer by the Repairer. The Contract shall be formed when the Repairer accepts an order from the Customer to proceed with the work, whether in writing or orally and shall consist of the estimate overleaf and any supplementary estimate and these Conditions of Trade.
(b) The Repairer reserves the right to vary the price of the work by any amount attributable to a suspension of or an alteration to the work by reason of a change in the customer's instructions or because of an unreasonable delay in the customer giving instructions.
(c) The Repairer reserves the right to vary the price of the work by any amount attributable to (i) any variation in the cost of materials, labour, duties, taxes, or any cost of whatsoever nature between the date of the contract and the date of delivery or completion of payment for the work, (ii) it being found necessary in the course of the performance of the work or subsequent testing, to do additional work or to use additional parts or materials not specified in the Repairer's estimate.

N.B. In (b) and (c) (i) and (c) (ii) above, a supplementary estimate will be submitted to the customer where the increase in the price of the work is ten per cent or more; such work shall not be done nor parts and materials used without the prior approval of the customer.

2. DELIVERY

Completion dates given in good faith by the Repairer. In the event of delay the Repairer will inform the customer that the completion date cannot be met and give the reasons for the delay.

3. REPLACEMENT PARTS

The Repairer shall obtain the Customer's permission to repair or to fit repaired units where new parts contained in the estimate are unavailable or unobtainable within a reasonable time and shall not execute the work until such permission is given.

4. EXCHANGE UNITS

In the event of a factory reconditioned unit being fitted to replace a used unit accepted by the Repairer in part exchange a surcharge may be made pending the manufacturer's examination and acceptance of the used unit as fit for reconditioning within the Exchange Scheme. On receipt of the manufacturers credit note in respect of the used unit any surcharge made on the Customer will be cancelled.

5. CORROSION

Whilst every effort will be made to locate and deal with areas of corrosion, the Repairer cannot guarantee that corrosion which is present within the metal, but which is not obvious, will not become evident during the usual warranty period and thus affect the exterior finish of the vehicle.

6. COLLECTION OF VEHICLE/DISPOSAL OF UNCOLLECTED GOODS

The Repairer shall as soon as reasonably practical after the performance of the work give to the Customer notice that the vehicle is ready for collection. If vehicle is not collected within 72 hours then repairer reserves the right to levy parking costs at the current daily rate. If the customer shall fail to remove the vehicle from the Repairer's premises within three months of such notice the Repairers shall be entitled to dispose of the same in the manner permitted by the Torts (Interference with Goods) Act 1977 or any statutory modifications or re-enactments thereof from time to time in force.

7. STORAGE/PARKING

In the event a vehicle is left on repairers premises and no repairs are carried out by repairer a storage/parking fee will apply. Charges will be incurred at the current rate charged by repairer for this service. Current cost can be obtained from repairer by requesting information in writing. This charge accumulates on a daily basis from the date the vehicle was left on repairers premises up to date vehicle is removed from repairers premises. After 3 months the repairer shall be entitled to dispose of the same in the manner permitted by the Torts (Interference with Goods) Act 1977 or any statutory modifications or re-enactments thereof from time to time in force.If a completed vehicle is not collected within 48 hours we reserve the right to charge Parking/Storage on a daily rate at the current applicable charge for this Service, details available on request.

8. GUARANTEE - BODYWORK REPAIR ONLY

This guarantee is extracted from the V.B.R.A. Code of Practice, which has been agreed with the Office of Fair Trading.

Guarantee
The Repairer hereby guarantees to exchange or repair any defective part which needs replacement or repair by reason of defective material or workmanship during repair.
The guarantee shall continue for two years from the date on which the repairs were executed. This period shall be extended to compensate for any prolonged period that a vehicle is off the road for rectification of faults or further work that is required as a result of previous workmanship undertaken by the Repairer being defective. This also applies in the case of repetition outside the guarantee of a fault which had previously been the subject of rectification work by the Repairer during the guarantee period. The Repairer permits the transfer of the unexpired portion of any guarantee to subsequent owners. The guarantee applies only to the work carried out by the Repairer and which was detailed in the original specification for repair.

Limitations
No claim will be met under this guarantee if the vehicle has been:
(a) used for competitions, racing or record attempts or otherwise than for private or commercial use of the owner, or other users with his permission.
(b) abused in any way or damaged by rust, wear and tear, neglect, improper use or failure to maintain in accordance with the manufacturer's recommendations.
(c) damaged in any subsequent accident.

9. FORCE MAJEURE

The Repairer shall not be liable in the event of non-fulfilment of a contract owing to an Act of God, war, disease, strike, lockouts, fire, or any accident or incident of any nature whatsoever, beyond the control of the Company.

10. PAYMENT

(a) Where no other terms of payment have been specifically agreed in writing, the Repairer's terms of payment are nett cash, payment in full to be made upon collection of the vehicle. No discount or allowance will be made unless specifically stated and agreed by the Repairer in writing. Interest will be charged on all overdue accounts at the rate of 3% per month above the Bank's current base rate. Any payments received shall be attributable to the longest outstanding debt.
(b) The Repairer shall have a first and paramount lien on the vehicle and on the work for all moneys due to it from the Customer.
(c) V.A.T. will be charged at the rate ruling at the time of completion of the work.
(d) In the event of work being done to a vehicle involved in an insurance claim, the Customer will at the Repairers request, sign any document required by the Insurer to authorise payment to the Repairer for the work.
(e) Where cars are released to a customer via insurance claim or third party payment is required within 14 days from invoice date. Discounts, if applicable, will be withdrawn on late payments and we reserve the right to charge interest at 3% over Base on a daily basis on all late payments.

11. PRIVACY POLICY

Our privacy policy can be viewed on our website at www.portsladepanelworks.co.uk/privacy-policy/